Returns & Replacements
Due to the perishable nature of our floral arrangements, we do not accept traditional returns; however, if your flowers arrive damaged or wilted, we offer a 100% freshness guarantee with a replacement or refund. Please contact us within 24 hours of delivery to ensure we can make it right.
Capture a Photo
Take a clear photograph of the arrangement and the packaging as soon as it arrives to document any quality concerns.
Contact Support
Email our customer care team at [email protected] with your order number and the photos within 24 hours.
Quality Review
Our floral experts will review your request immediately to determine if a replacement bouquet or a full refund is the best solution.
Resolution Delivery
Once approved, we will hand-deliver a fresh replacement bouquet at no extra cost or process your refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing